Orders and Deliveries

How much are the shipping costs?
Shipping costs on motorkit.com are automatically calculated based on several criteria. Here is everything you need to know to find out the exact cost of you...
Sun, 3 May, 2026 at 7:16 PM
How to track my order?
Would you like to know the status of your Motorkit.com order? Here are the different ways to track your parcel at every stage. 1. Track via your customer a...
Sun, 3 May, 2026 at 2:34 PM
When will I receive my order?
As soon as your order is shipped, you receive a confirmation email containing a tracking link to see where your parcel is in real time. ⏱️ Indicative times...
Sun, 3 May, 2026 at 7:25 PM
When will my order ship?
Want to know when your motorkit.com order will be shipped from our warehouse? Here is everything you need to know about our preparation times. 1. Our shipp...
Sun, 3 May, 2026 at 7:45 PM
My parcel was delivered while I was away: what should I do?
No panic: depending on the carrier delivering your order, several solutions are available to retrieve your parcel. Here is the procedure to follow. 1. Chec...
Mon, 4 May, 2026 at 8:41 AM
What to do if I'm not present at delivery?
You know in advance that you'll be away when your delivery arrives? Several solutions allow you to plan ahead to avoid a missed delivery. Here is how to...
Mon, 4 May, 2026 at 9:43 AM
I live outside Europe, how does my order work?
Motorkit also ships outside the European Union (United Kingdom, Switzerland, United States, Canada, Australia...). Here is everything you need to know about...
Mon, 4 May, 2026 at 9:57 AM
How does the warranty on parts work?
You have purchased a part on motorkit.com and it shows a defect? The 2-year legal warranty applies to all our products, in accordance with European legislat...
Wed, 6 May, 2026 at 6:39 PM
Modify or cancel my order, is it possible?
You have just placed an order on motorkit.com and you realise you made a mistake? You want to modify the delivery address, add a forgotten product, change a...
Wed, 6 May, 2026 at 6:55 PM