You have purchased a part on motorkit.com and it shows a defect? The 2-year legal warranty applies to all our products, in accordance with European legislation. Here is everything you need to know to activate this warranty.

Important information before you start

This article concerns the legal warranty on a part that shows a conformity defect or hidden defect after putting it into service.

This procedure does NOT concern:

  • Defective products at delivery (broken, damaged on receipt) → consult the article "I received a defective product, how to proceed?"
  • Errors in the delivered order (wrong product, missing) → consult the dedicated articles
  • Change of mind within 15 days → consult the article "Product return (change of mind)"
  • Damage occurred during transport → consult the article "I received a defective product"

For these situations, return costs are at our charge and the procedure is different.

1. The 2-year legal warranty: what the law says

Legal framework

In accordance with European law (directive 2019/771) and the Belgian Code of Economic Law, motorkit.com applies the 2-year legal conformity warranty on all its products sold to private customers.

What is covered

The warranty applies in 2 main cases:

Case 1: Conformity defect or non-conformity

The product does not match what was described or expected:

  • Reference received that does not work like the reference ordered
  • Technical characteristics not conforming to the description
  • Incorrect dimensions or compatibility compared to the listing

Case 2: Hidden defect

A defect not visible at purchase nor at installation is revealed after several weeks or months of normal use:

  • Premature breakage of a mechanical part
  • Progressive malfunction of an electronic part
  • Manufacturing defect appeared during use

Duration and starting point

  • Duration: 2 years
  • Starting point: delivery date of your order
  • Proof of purchase: your order summary downloadable from your motorkit.com customer account serves as proof

2. Exclusion cases: when the warranty does not apply

To avoid any unpleasant surprise, here are the cases where the warranty cannot be invoked:

Normal wear

Parts that wear naturally with normal vehicle use are not covered:

  • Tyres, brake pads and discs
  • Drive belt, rollers, centrifugal clutch
  • Spark plugs
  • Filters (air, oil, fuel)
  • Gaskets subject to friction
  • Bearings subject to load

Wear depends on use, mileage, riding conditions and vehicle maintenance.

Improper installation

The warranty does not cover defects resulting from:

  • Incorrect installation by the customer themselves
  • Installation by an unqualified third party (amateur repairer, friend, etc.)
  • Tightening torques not respected
  • Forced installation on an incompatible vehicle

Recommendation: have your parts installed by a qualified professional (dealer, certified motorcycle workshop) if you are not sure of yourself. 

Improper use

The warranty does not apply in case of:

  • Use in competition or on track (except products explicitly homologated for this use)
  • Over-revving beyond manufacturer specifications
  • Modifications not provided by the manufacturer
  • Tuning not compatible with the part

Lack of maintenance

Defects resulting from a documented lack of maintenance are not covered:

  • Oil change not performed
  • Incorrect petrol-oil mixture (2-stroke engine)
  • Defective cooling not corrected
  • Insufficient lubrication

Performance and tuning parts

Performance parts (high-compression cylinder kits, competition exhausts, racing crankshafts, etc.) have specific warranty conditions as they are intended for non-standard use:

  • Warranty often limited to a manufacturing defect only
  • No warranty on performance or durability under intensive use
  • Conditions specified on the product sheet or by the manufacturer

Consumable parts

Consumables (oils, greases, fluids, sprays, maintenance products) are not covered by the warranty beyond their expiry date or after opening.

Accidental damage

Damage resulting from an accident is never covered by the warranty:

  • Vehicle fall
  • Shock or collision
  • Immersion in water
  • Weather damage (frost, lightning)
  • Vandalism

These cases fall under your personal insurance, not the product warranty.

3. Procedure to activate the warranty

Our procedure takes place in 4 steps to handle your request efficiently.

Step 1: Prepare your file

Gather the following elements:

  • Your order number motorkit.com
  • The reference of the product concerned
  • A precise description of the defect (when it appeared, under what circumstances)
  • The mileage at the time of failure (if applicable)
  • The age of the part and its use (road, track, competition, city, etc.)
  • Several detailed photos of the defect from different angles
  • If possible, a video of the malfunction

Step 2: Contact us BEFORE any return

Important: never send back a part without our prior agreement.

Send your file to support@motorkit.com or via the contact page specifying "Warranty request" in the subject line.

Our team analyses your file and responds within 24 to 48 hours on working days.

Step 3: Return procedure (after initial validation)

If a workshop analysis is necessary to establish the warranty, we will ask you to send back the part for expertise:

  • You ship the part to the motorkit.com return address (provided in our email)
  • You advance the return costs (carrier of your choice with recommended tracking)
  • You keep the proof of shipment until the file is closed
  • We carry out the expertise upon receipt (5 to 10 working days)

Step 4: Decision and solution

Depending on the result of the expertise, we offer you one of the following solutions:

If the warranty is validated:

  • Replacement by a new identical part
  • Repair if possible and faster
  • Refund if the part is no longer available
  • Credit note on your customer account (at the customer's choice)
  • Reimbursement of return costs that you have advanced

If the warranty is not validated (exclusion case established, defect attributable to installation or use):

  • The part is returned to you at your expense
  • No refund is applied
  • A detailed explanation of the diagnosis is provided to you

4. Return costs: what you need to know

Our policy

The return costs in the context of a warranty request are handled as follows:

  • You advance the shipping costs to motorkit.com
  • In case of accepted warranty: we reimburse you these costs in addition to the chosen solution (replacement, refund, etc.)
  • In case of refused warranty (exclusion case): the shipping costs remain at your charge

Tips for the return

  • Choose a carrier with tracking (bpost, DPD, UPS, Mondial Relay)
  • Keep the proof of shipment until confirmation of receipt by our teams
  • Pack carefully the part so that it does not undergo additional damage during transport
  • Do not return anything without having received our instructions (address, file reference)

5. Manufacturer warranties: special cases

Some brands (Polini, Malossi, Stage6, NGK, Athena, etc.) apply their own warranty conditions which may be:

  • More advantageous than the legal warranty (longer duration, direct exchange)
  • More restrictive on certain competition products

In this case, motorkit.com can:

  • Handle directly your request in cooperation with the manufacturer
  • Put you in contact with the manufacturer for a direct procedure
  • Combine the legal warranty and the manufacturer warranty to offer you the best solution

We indicate the most suitable procedure during the analysis of your file.

6. Tips to preserve your warranty

Have your parts installed by a professional if you are not sure of your mechanical skills

Keep your supporting documents: order summary, maintenance invoices, vehicle logbook

Photograph the parts before installation (new condition on receipt, conformity to the order)

Respect the tightening torques indicated by the manufacturer

Use suitable tools for installing the parts

Carry out the recommended maintenance (oil changes, checks, lubrications)

7. A question before activating the warranty?

For any question about the motorkit.com warranty:

We will respond within 24 hours on working days.

Related questions

  • I received a defective product, how to proceed?
  • Product return (change of mind), how to proceed?
  • There is an error in my received order
  • How to find compatible parts for my scooter?