You know in advance that you'll be away when your delivery arrives? Several solutions allow you to plan ahead to avoid a missed delivery. Here is how to configure your delivery according to the carrier.

1. Plan from ordering: choose a pickup point

The simplest solution: opt for a pickup point when ordering.

When validating the cart on motorkit.com, depending on the available carrier, you can choose to be delivered to:

  • A pickup point (Pickup, UPS Access Point, Mondial Relay...)
  • A post office or a bpost post point
  • An automatic parcel locker (automated locker)

✅ Advantages:

  • You collect your parcel when you're available (often from late morning to evening)
  • No need to wait at home all day
  • Often cheaper than home delivery
  • Available 6 days a week in most points

Tip: choose a pickup point near your workplace or on your daily route for more convenience.

2. Set your delivery preferences

Most carriers allow you to personalise the delivery via their tracking link or app:

Common options

  • Deliver to a neighbour (with their prior agreement)
  • Drop off at a safe place: garage, garden shed, carport, under the porch...
  • Ring the concierge or leave at reception (apartment buildings)
  • Choose a specific delivery date
  • Select a time slot (depending on carrier)

⚠️ Important: if you request a drop-off at a safe place, motorkit.com and the carrier cannot be held responsible for theft or damage after delivery. Choose a truly secure location.

3. The carriers' apps

To manage your delivery in real time, each carrier offers its mobile application or online space:

My bpost app

For parcels delivered by bpost, the My bpost app allows you to:

  • Track your parcel in real time
  • Modify the delivery address
  • Choose a pickup point (post office, post point, locker)
  • Set permanent delivery preferences
  • Receive notifications (departure, delivery)

➡️ Download the My bpost app

DPD app

For parcels delivered by DPD:

  • 1-hour time slot indicated on the delivery day
  • Redirection to a Pickup Parcelshop
  • Postpone the delivery to another day
  • Address change (subject to availability)

➡️ Available via the DPD Belgium app or the DPD tracking link

UPS My Choice space

For parcels delivered by UPS, the free service UPS My Choice allows:

  • Modification of the delivery date
  • Redirection to a UPS Access Point
  • Authorisation to drop off without signature
  • Advanced notifications by email or SMS

➡️ Registration at ups.com

4. What if the delivery has already failed?

If you've already missed a delivery and the parcel is pending, don't worry — several options are available (redelivery, collection at pickup point, redirection...).

Consult our dedicated article: "My parcel was delivered while I was away: what should I do?"

5. Our advice to never miss a delivery

A few good practices for a stress-free delivery:

  • ✅ Enable SMS/email notifications from the carrier upon shipment
  • ✅ Choose a pickup point when ordering if you're often away
  • ✅ Set your preferences in the carrier's app before the delivery
  • ✅ Check your mailbox (name + number clearly visible)
  • ✅ Track your parcel actively on the estimated delivery day

6. A question about your delivery?

For any question about the delivery of your order, write to us at support@motorkit.com specifying your order number and your tracking number.

Related questions

  • My parcel was delivered while I was away: what to do?
  • How to track my order?
  • When will I receive my order?
  • How much does shipping cost?