Motorkit.com

On motorkit.com, every order earns you loyalty points that you can then convert into vouchers usable on your next orders. Our programme has existed for over 20 years and rewards the loyalty of all our customers.

1. The principle in brief

The motorkit.com loyalty programme works in 3 simple steps:

1. You order on motorkit.com → you earn loyalty points
2. You accumulate your points order after order
3. You convert your points into a voucher usable on your next order

2. How to earn points?

The basic rule

Points are calculated on inc. VAT prices (all taxes included), which maximises your benefit.

Concrete examples

To fully understand the attractiveness of the programme:

This is equivalent to 2% cashback on all your eligible purchases.

Good to know: sales and promotions count!

Purchases made during sales or promotions also earn loyalty points. You therefore combine the benefit of the promotion with that of loyalty.

3. How much is a point worth?

Conversion into voucher

Example: if you have accumulated 50 points, you can convert them into a 10 € voucher.

Voucher usage conditions

• Minimum amount of order to use a voucher: 10 € excl. VAT
• Only one voucher usable per order
• The voucher is usable only by the account holder who generated the points

4. Validity period of points

⏱️ Your loyalty points are valid for 360 days (about 1 year) from their attribution.

Important:

• Each point has its own expiry date
• The oldest points are used first during a conversion
• Expired points are automatically deleted and cannot be recovered

? Tip: remember to convert your points regularly to avoid losing the benefit of your loyalty.

5. What does NOT earn points

⚠️ Not all purchases on motorkit.com generate loyalty points. Are excluded from the calculation:

• ❌ Shipping costs (delivery)
• ❌ Gift cards

The calculation of points concerns only the price of eligible products in your order.

Concrete example

You place an order containing:

• Products: 80 € inc. VAT
• Gift card purchased: 20 €
• Shipping costs: 6,99 €
• Total paid: 106,99 €

→ Points calculation: 80 € / 10 = 8 loyalty points (only on eligible products)

6. When are my points credited?

Loyalty points are credited after effective delivery of your order, and not at the time of payment.

Why this delay?

This rule protects everyone:

• ✅ It avoids the attribution of points on cancelled orders
• ✅ It ensures you have properly received your order
• ✅ It takes into account possible withdrawals within 15 days

Concretely: count a few days after receiving the parcel for your points to appear in your account.

7. How to see my points?

Steps to view your points balance

1. Log into your customer account on motorkit.com
2. Click on My loyalty points
3. You see:

• The number of available points
• The history of your points (earnings, conversions, expirations)
• The corresponding value in voucher

8. How to convert my points into a voucher?

Step-by-step procedure

1. Log into your customer account
2. Click on My loyalty points
3. Check the number of available points
4. Click on Convert my points into a voucher
5. A coupon is automatically generated
6. This coupon can be used on your next order

? To know how to use this coupon at payment time, consult the article "How to use a coupon or promo code?"

9. Conditions to benefit from the programme

To benefit from loyalty points, you must:

• ✅ Have a customer account on motorkit.com (no points for guest orders)
• ✅ Be logged in to your account when placing the order
• ✅ That your order is delivered and finalised

10. My points don't appear, what to do?

If after delivery of your order your points are not credited, check:

1. You are properly logged in to your account
2. The order was indeed placed from your customer account (not in guest mode)
3. The order is delivered and not in transit
4. The payment is properly finalised (neither pending nor refused)
5. The items concerned are not gift cards

If after these checks the points still do not appear, contact us at support@motorkit.com specifying your order number.

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