How to use a coupon or promo code? : Motorkit.com

How to use a coupon or promo code?

You have a discount code that you wish to use on your motorkit.com order? Here is everything you need to know to apply it correctly, regardless of its origin.

1. The different types of codes you may have

On motorkit.com, several types of codes can be used:

Loyalty voucher

Generated from the conversion of your loyalty points accumulated on your previous purchases. For more information on the loyalty programme and points conversion, consult the article "The motorkit.com loyalty programme".

Promotional code

Received as part of a marketing operation: seasonal promotion, newsletter, welcome code, sales, etc.

Gift or referral code

Received from someone close to you or as part of a specific motorkit.com operation.

Whatever the type of code, the usage procedure is identical.

2. How to use your coupon: step-by-step procedure

Step 1: Prepare your order

Browse on motorkit.com
Add the desired products to your cart

Step 2: Enter your code in the cart

Click on the cart icon at the top right of the site
Locate the "Promo code / Coupon" field (usually below the article list)
Enter your code exactly as it was communicated to you (mind upper/lower case)
Click on Add or Apply

Step 3: Verify the application

The discount appears automatically in your cart summary:

The initial amount of the products
The applied discount (in value or percentage according to the code)
The new total to pay

If everything is correct, validate your order as usual.

3. Terms of use

For your code to work correctly, here are the general conditions to respect:

Minimum order amount

Vouchers from the loyalty programme are usable on orders of a minimum amount of 10 € excl. VAT. This threshold may differ for promotional codes — it is generally specified upon their communication.

Validity period

All codes have a limited validity period:

Loyalty vouchers: valid for 360 days from their generation
Promo codes: the duration varies by operation (generally between 1 week and 3 months)
Expiry date always indicated in your customer account or in the email upon receipt of the code

Cumulation of codes

Generally, only one code can be used per order. If you have several valid codes, choose the most advantageous one for your purchase.

Customer account required

To use a coupon, you must be logged into your customer account. Codes cannot be applied during a guest order.

4. My code doesn't work, what should I do?

If the code you enter does not apply, check these points in order:

✅ Checks to perform

Exact spelling: copy-paste the code from the email or your account rather than retyping it manually
Upper/lower case: some codes are case-sensitive
Stray spaces: check for the absence of a space before or after the code
Validity date: has the code expired?
Minimum amount: does your cart reach the required threshold? (10 € excl. VAT for loyalty vouchers)
Customer account: are you properly logged in? (guest order = no coupon possible)
Cumulation: have you already applied another code?
Type of items: some codes are restricted to specific categories

None of these points solves the problem?

The code you are trying to use
The type of code (loyalty, promo, gift, referral)
The error message displayed (if any)
The composition of your cart (product references, total amount)
A screenshot if possible

Our team will respond within 24 hours on working days (Monday to Friday).

5. My loyalty points are not displayed

If you do not see your points in your account although you have placed an order, check:

You are properly logged into your customer account
Your previous order is properly validated and delivered (points are credited after effective delivery)
Your payment has been properly finalised (neither pending nor refused)

If after these checks the points still do not appear, contact us at support@motorkit.com specifying the relevant order number.

Motorkit.com

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